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La Ventana wants our clients to make educated, informed choices about their mental health treatments or addiction treatment in Thousand Oaks. In addition to the complimentary tours and assessments that we offer, we welcome feedback from current and former clients, regardless of whether the feedback is negative or positive. La Ventana welcomes criticisms and suggestions for improvement, as we constantly seek ways to provide high-quality, evidence-backed treatments for our clients.

Below are comments from previous clients:

This has been the best experience in treatment I have ever had. All the staff are super supportive and caring.

– M.D.

I felt very tended to. I was kept comfortable in my withdrawals. I just love the staff here.

– M.V.

The staff is so caring and genuinely involved with our care and our welfare. I have found a new family through LV.

– R.V.

To all who enter here: you will be loved, you will be believed, you will be listened to. You will share and your heart will fill.

– LV Alumnus

I loved working with my therapist. She provided  safe space for me where I felt cared for and known. She challenged and pushed me in a gentle manner and provided insight constantly during my stay.
– K.B.
Music group has been extremely helpful for me personally, in regards to my mental health and social anxiety.

I have been singing my whole life but have been afraid to do so in front of more than one or two people. Every time I have gone up & sang [karaoke] in front of my peers, it feels as though another layer of my anxiety has shed off. It became easier to share in groups & meetings, in front of others, & just be more confident all-around in my everyday life.

It really does seem like more & more anxiety is lifted, each time that I have group, & now I look forward to it more so than other groups I have during the week. I am grateful for this group!

– LV Alumnus

It’s difficult to know where to start to write a review for a place and staff that saved my life. On May 21, 2020 I will celebrate six years clean and that journey started at La Ventana. I cannot praise the kindness of the staff enough. Lest you think I don’t know what I’m talking about, I’m the alumni of many other detoxes in the greater Los Angeles area, this isn’t my first treatment attempt but it certainly, hopefully will be my last. Gwen, the detox director, is so wonderful and kind, and compassionate, and I was so broken and defeated, I received the love from the staff and all the technicians as well. The support that I received at La Ventana and the follow up are second to none. From the wonderful admissions department and Kristi Kettle, who referred me to the detox initially– I truly believe I would not be where I’m at today without the support I received at La Ventana.

– LV Alumnus

La Ventana is truly like no other treatment center I’ve been to. From the moment they opened the door I was being cared for, before even checking in and signing paperwork the staff showed me an immense amount of love and compassion. I couldn’t put a sentence together…I was so afraid and confused but the staff understood and made me feel that I had come home.

– LV Alumnus

This was a very safe and loving detox environment and I am endlessly grateful to the staff and the way they share their experience, strength and hope. The emotional highs and lows of detox are the most brutal and I was taken care of at every turn.

– R.G.

La Ventana, How can I ever thank you? When I first came here I had no voice and I felt like I did not want to live any more. The therapists and the program gave me new hope and an understanding of being alive. I am back in college and my academic life is great and my social life has started to blossom. I feel like a new person. Thank you for everything you did.

– D.T.

I’ve never felt so cared for in a treatment facility. I felt the staff truly personalized my treatment and catered to my individual needs. I felt safe and secure enough here to work on things I’ve never been able to before. LV is a great place to get your life back-you will have a team fighting for you and loving you until you can love yourself.

– LV Alumnus

Thank you for bringing me back to life.

-LV Alumnus

I look forward to Music in Recovery all week. I feel like the results for music group and group therapy are similar in so many ways. Emotional release, finding comfort outside of your comfort zone, and just gives therapy a really fun connotation. I thank you, La Ventana, for everything.

– LV Alumnus

Music Group has been extremely beneficial in my recovery as well as my mental health. It has allowed me to be comfortable with performance and getting out of my shell. This group has affected my personality in the most positive way. I believe it contributes to how I can comfortably share at meetings. This is my FAVORITE group and I hope it continues.

– LV Alumnus

In addition to feedback from previous and current clients, La Ventana makes its staff and facilities available for questions, tours, and assessments. Please do not hesitate to contact us by filling out our online form, calling us at (800) 560-8518, or emailing us at

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(800) 560-8518