FAQ

Where are your facilities located?

La Ventana has treatment centers in Thousand Oaks and in Agoura Hills. Our facilities include multiple houses and a centralized office.

How long do your treatments take?

La Ventana does not set hard deadlines on the length of our clients’ care. Since each client has a unique combination of mental disorders, physical complications, social networks, and long-term goals, our team formulates individualized treatment plans after completing the complimentary assessment. The treatments involved with the treatment plan and the client’s recovery progress will determine the length of treatment.

Do you provide detoxification services?

La Ventana’s detox center in Thousand Oaks provides comprehensive detox services. Our staff will remove harmful chemicals from the client, manage the client’s physical withdrawal symptoms, prescribe a treatment plan that address the root causes of the addictive disorders, and assist with the client’s reintegration into the community.

Do you offer flexible scheduling for your treatments?

La Ventana’s IOP services are flexible with virtual and in-person sessions available. And our sober living houses encourage clients to participate with their communities and retransition into their normal lives.

Residential treatment plans are on a 24/7 basis, and PHP participation requires seven hours a day for six days a week. Our team can make some accommodations for our clients, but these levels of treatment will not have their full effect without clients’ full commitment.

Do you provide intervention services?

La Ventana’s clinicians can recommend intervention counselors that can set up interventions for clients struggling with their mental disorders.

Do you offer therapy for family members and friends of clients with mental disorders?

La Ventana offers weekly family immersion therapy sessions to re-establish healthy communication between the client and their family. These sessions will also educate the family regarding the nature of the client’s mental disorders. The family therapy sessions also occur every six months starting from the client’s discharge from La Ventana’s treatment plan.

Do you serve professionally prepared meals?

La Ventana’s professional chef prepares the highest quality meals daily with snacks built-in. Meals are enjoyed together in the dining room at designated meal times. Food aversions and allergies are documented during the admission process to better prepare for individual needs.

Do you revoke access to cell phones?

Upon admission to residential treatment, clients agree to surrender their phones for a 72-hour period to become immersed in the residence and learn daily therapeutic routines without distractions. During this 72-hour period, the phone is stored in a secure location. For more information, please see our list What to Bring to treatment.

Do you provide LGBTQIA+ services?

La Ventana Treatment Programs is an LGBTQIA+ ally and welcomes those seeking treatment.
Please feel free to submit additional questions not listed on this page or follow-up questions to this page’s answers by filling out our online form, calling us at (800) 560-8518, or emailing us at admissions@laventanatreatment.com.

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