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What to Expect in Thousand Oaks

La Ventana’s residential treatment centers in Thousand Oaks provide welcoming, comfortable environments where clients can focus on recovery without worrying about their physical safety. Our staff will instill a feeling of community connection, guiding clients to engage in healthy interactions with our team, like-minded clients, the client’s social network, and support groups.
Clients who will be admitted to our residential treatment programs should bring the following items with them when they check in:

  • Toiletries
  • Comfortable Clothing
  • Notebooks / Journals
  • Reading Books
  • Personal interest items / hobbies
  • Pictures of family and friends
  • Identification
  • Information regarding prior treatment
  • Phone*
  • MP3 player for music
  • Stationery and stamps for letter writing
  • Comfortable shoes
  • Personal items of interest to you

*Phones are subject to a 72-hour blackout period upon admission; afterwards, use is limited to clinical necessity.

Download our What to Bring Checklist

What to Expect: Clients

As a client at La Ventana you will be assigned a treatment team who meets weekly to discuss your individualized treatment and make recommendations to improve your stay.

You will be assigned an individual therapist who you will meet with regularly to discuss your personal recovery and the issues that are affecting only you and your life.

You will be assigned a family therapist to work with you and your relationship with your family with better understanding and communication between you. Family is defined as what you consider as your family. This may be your blood relatives and it may be others in your life whom you consider to be your family.

You will enter a compassionate and professional environment with La Ventana staff who are trained in recovery and have dedicated their lives to helping people just like you. You will connect with this staff and join what we call the “La Ventana Family” as you discuss your life’s journey in our program.

You will learn more about yourself and who you are than you previously knew.

You will make friends and learn that you can trust people.

You will gain insight and education on the disease of addiction, how to cope with it, and most of all how to move your life into a healthy one with positive decisions and relationships.

What to Expect: Family

At La Ventana we understand that caring for someone with a substance abuse disorder can take a toll on the family. Our family program is about the healing of those relationships as we come together to heal the wounds that keep us from thriving in life, both individually and as families. The experience brings understanding, acceptance and forgiveness to participants.

Each client is assigned a family therapist and you will work intimately with your loved ones on family issues and the crisis you have all been thrown into.

In families dealing with addiction and mental illness, honest communication breaks down as loved ones struggle to cope with the pain of the disease. Friends and family members stop having open dialogue and listening to one another, often keeping secrets in an effort to shield themselves from further damage. Eventually the family is drawn into a downward spiral of dysfunctional patterns that erode trust and prevent healing.

Through family therapy, educational presentations and experiential sessions, families learn about the nature of addiction and co-occurring mental illness and the importance of integrated treatment. You will learn to set boundaries and understand that each family member has their own “recovery” to work on while accepting that you cannot fix another member’s addiction. It is their addiction and it is their recovery.

You will learn how to support a loved one in recovery, set realistic goals and expectations, and you will identify the players in the family unit to provide a clearer understanding of your family.

In a safe and nurturing environment, participants learn more effective ways of communicating, expressing their feelings and speaking their truth. They learn how to talk so that each individual is honored and how to listen without judgment.

Our participants report that the La Ventana family program is a major milestone in their recovery journey. They’re delighted to re-establish an intimate bond with their loved ones as they take the first bold steps in communicating with one another. In addition to renewed hope, many observe remarkable progress in recovery as they engage their newfound skills to continue on the path of healing.

La Ventana’s staff will gladly answer further questions about what client intake involves and what items are recommended or restricted for a stay in our facilities. Please feel free to contact us by filling out our online form, calling us at (800) 560-8518, or emailing us at

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(800) 560-8518